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Support and training

 


Marketing resources

 

Support and Training
 

  • Request a customized training session

    Get Trained! Receive live, customized web trainings with your dedicated Account Manager specific to your needs—available for librarians, faculty, and students. Schedule a session today!
     
  • Submit a support ticket

    Need help? Submit your questions or issues to our Account Management team at any time.
     
  • Platform overview

    The Alexander Street platform is a cutting-edge learning and research interface for library patrons. The latest platform enhancements include:

• More intuitive search, browse, video, and audio pages to help patrons find content faster
• Easily accessible instructional videos to get patrons up and running and increase usage
• More prominent related items to provide additional, relevant content to patrons
• Alternative screen layouts for improved viewing, and
• A more mobile-friendly user experience.

  • Video tutorials

    View how-to videos on creating clips, sharing playlists, and using our powerful searching options.
 
 
  • Quick Reference Guides

    Get users up and running quickly on the Alexander Street platform. Download, forward, and/or print Quick Reference Guides for video, audio, and text resources. Users will learn how to access resources, search and browse content, and navigate learning features, like making clips and playlists.
 
  • Embedding guidelines

    Alexander Street video and audio content can be integrated into Web pages and learning management systems in two ways: links or embeds. Learn more

  • Usage stats

    What’s your usage? Our latest usage stats portal provides detailed information about your usage including COUNTER-compliant reports, SUSHI-enabled reports, and customizable reports you can export by title, subject, and collection. Click here to learn more and get access today.

  • MARC records

    Download no-cost MARC Records for our collections—book-level and product-level records are available. Sign up to receive email alerts when new records are released.

  • Discovery services

    Using a discovery service? Learn more about how to active our in-depth metadata in the leading discovery service providers.

 

Marketing Resources
 

  • Bibliographies

    Download bibliographies in Excel format to view and search titles included in each product. 

  • Bookmarks

    Download, customize, and print our double-sided bookmarks to help promote your online collections. Using Adobe Reader or Adobe Acrobat, you can insert your library or institution name and instructions for remote access. Include any information your patrons may need concerning proxy servers, library card information, or URLs to pages on your library's Web site.

  • Posters

    Download and print posters to promote your library's resources. All images are in high-resolution PDF format and are freely available to reuse or resize.

  • Product overviews and brochures

    Select from the product A-Z list and click through to view and download product overviews and brochures. Print and distribute onsite or contact us to have quantities shipped to you. Perfect for open houses, faculty introductions, vendor days, and “welcome back” kits.

  • Product buttons

    Download product buttons for use on your library's Web page. Use the images to help publicize your online collections and boost usage. 

  • Search widget

    Embed a search widget into your library's Web page, learning management system, course homepage, blog, or anywhere that HTML code can be placed. These widgets let you search your online collections from any page on the Web. Download widget.

  • Free downloads

    Every two weeks, we make available one complete work from our popular streaming music databases, Classical Music Library and Smithsonian Global Sound® for Libraries for free download. Visit the download page for more information.